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Lidl's Whatsapp Chatbot
Relational
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Service
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Food and Beverages
Ask Lidl when s the quietest time to shop. As an attempt to provide a solution for the snaking queues, Lidl has launched a WhatsApp chatbot in Ireland, with which customers can converse, an […]
KLM's WhatsApp account
Post purchase
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Service
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Airlines and Transportation
KLM sends essential information about customer's flight directly on his or her Whatsapp account.